FREQUENTLY ASKED QUESTIONS
1. Shipping & Delivery
Do you ship worldwide? Is shipping free?
Yes, we ship to most countries worldwide. Orders over $70 USD / €60 / AUD $100 / CAD $100 /£60 qualify for free shipping. Delivery times may vary depending on your location and local customs.
How long does delivery take?
Orders are processed within 2–5 business days before dispatch. Standard delivery then takes 7–15 business days, so please allow up to 20 business days in total. Occasional delays may occur during peak periods or due to customs processing.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number to follow your package in real time.
My order hasn't arrived — what should I do?
Check your tracking link first. If your order is significantly delayed or marked as delivered but hasn't arrived, email us at info@bodhicharm.com and we'll resolve it promptly.
2. Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Apple/Google Pay.
Can I change or cancel my order?
We process orders quickly. Email info@bodhicharm.com as soon as possible — we'll do our best to accommodate changes made before your order ships.
I entered the wrong shipping address. What do I do?
Email info@bodhicharm.com immediately with your order number and the correct address. Once an order has shipped, changes may no longer be possible.
Will I receive a confirmation email?
Yes — an order confirmation is sent right away, followed by a shipping confirmation with your tracking number once your package dispatches.
Do I have to pay customs or import duties?
Depending on your country, customs duties or import taxes may apply upon arrival. These charges are the responsibility of the recipient.
3. Returns & Refunds
What is your return policy?
We accept returns within 60 days of delivery. Items must be unworn and in their original condition.
How do I start a return?
Email info@bodhicharm.com with your order number and reason for return. We'll guide you through the next steps.
My item arrived damaged — what should I do?
We're sorry to hear that. Email us at info@bodhicharm.com with a photo and your order number. We'll arrange a replacement or full refund right away.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 14 days to your original payment method.